We’re constantly rolling out new features and enhancements to our Service of Process offering, and joining our weekly live webinars is the easiest way to keep up with what’s new.
Behind the Serves are casual half-hour sessions hosted by One Legal COO, Richard Heinrich. Each week, Richard will provide a behind-the-scenes look at the latest updates. Occasionally, he’ll be joined by an expert guest for unscripted conversations on specific topics. Attendees are encouraged to jump into the conversation at any time by asking questions and sharing experiences.
Tune in every Wednesday for the latest updates and newest features.
UP NEXT:
A One Legal Thanksgiving Feast: how our platform's components work together
Wednesday, November 13th @ 11:00 a.m. PDT
In this festive episode, Richard will take you on a culinary journey, showing how the different "dishes" of the One Legal platform come together to create one delicious meal.
Replay your favorite updates or share the on-demand recordings with your team.
All-new service level makes it possible to serve the unreachable
In this episode, Richard Heinrich introduces our all-new service level, Special/Stakeout, and explore the types of circumstances and challenges that this is designed to overcome.
International Service Of Process: A new One Legal platform feature
In this episode, Richard Heinrich debuts One Legal's new international service of process offering, discusses the challenges of international legal services, and demonstrates the simplicity of adding international service of process to your next order with One Legal.
Service of process accountability
In this episode, take a deep dive with Richard Heinrich into the accountability data and the evidence we provide alongside service attempts. You'll learn how our process servers use our mobile app to capture GPS data, photographs, and more to track and verify every attempt.
Quality assurance and continuous improvement
Deep dive into One Legal's quality assurance and continuous improvement processes.
Pricing model and pricing transparency
Richard Heinrich discusses One Legal's approach to pricing transparency and pricing model.
Contractor network and performance monitoring
Richard Heinrich takes a deeper look at One Legal's contractor network, how One Legal communicates with its contractors, and how One Legal monitors contractor performance.
Improve your serve success rate
Richard Heinrich discusses tips, tricks, and guidance for maximizing the success of your serves.
Avoiding court filing rejections
Richard Heinrich discusses the top reasons for eFiling rejections and how you can avoid them on your next eFiling.
The One Legal Billing Center
Richard takes a closer look at some of the lesser-known features of the One Legal Billing Center
New developments in eFilling
Richard reviews new developments in eFiling/eService, new courts, new rules, and more
New matters functionality launch at One Legal
Richard gives an overview of One Legal's new Matters function and a live demo of how it works.
Office Hours with One Legal
Richard answers questions submitted to One Legal by our loyal audience.
An interview with Kristian Pujol
Richard interviews Kristian Pujol, Director of Fulfillment at One Legal and President of the California Association of Legal Support Pros.
Tech competence in the legal field
Richard examines what tech competence really means in the legal field and shares new insights about tech competence using data recently collected from our clients.
Process serving mishaps: How to avoid a failed serve
Richard and Kristian Pujol sit down to discuss instances where process serving has gone awry and offer guidance on preventing such mishaps during your next serve.
Office Hours with One Legal
Richard Heinrich sits down with Michelle Dodd, Apryl Johnston, and Brooke Greene from the One Legal customer success team to answer questions submitted by our Beyond the Serves audience
Document Formatting: How to Avoid Costly Errors
Richard covers proper document formatting and offers tips on avoiding common mistakes that can save you time and money.
Maximizing Law Firm Productivity with One Legal
Richard will delve into key features of the One Legal platform that can enhance efficiency for law firms of any size.
Process Serving of the Future: Trust and Accountability
Richard examines the future of process serving and discusses in detail the industry's shift toward a more trust-based technological approach.
Office Hours: Process Serving Focus
Richard sits down with Kristian Pujol to answer questions submitted by our Beyond the Serves audience about service of process.
Office Hours with the Client Success Team
Members from the One Legal Client Success Team answer questions submitted by our Beyond the Serves audience.
How One Legal Handles Physical Rush Orders
Kristian Pujol, Director of Fulfillment at One Legal and President of CALSPro, discusses how our dedicated team ensures that rush physical filling orders are processed swiftly and efficiently.
One Legal News and Court Updates Part 1
One Legal’s Content Manager, Jack Browning, provides an overview of the latest developments at One Legal and shares the newest court updates.
One Legal Office Hours
Jack Browning, One Legal's Content Manager, host an office hour session with members of our client success team where they dive into submitted questions, share valuable insights, and offer a sneak peek of an upcoming One Legal product.
A Deep Dive into One Legal's Orders Page
Richard Heinrich takes a deep dive into One Legal's Orders page. Learn how to navigate the Orders page, review order statuses, return documents, and more
One Legal's New Services for Eviction Law Firms
Join Richard Heinrich as he unveils exciting new features coming to the One Legal platform, designed specifically for UD law firms.
Service of Process Horror Stories
Join Richard Heinrich on a special Halloween edition of Beyond the Serves as he shares chilling tales of madness and mayhem that unfold when service process takes a disastrous turn.
Stakeout Service to the Rescue
Join Kristian Pujol, Director of Fulfillment at One Legal and President of CALSPro, for a discussion on how to optimize our stakeout service level and ensure successful process serves even in the most challenging cases.
Turning Client Feedback into New Features & Enhancements
Richard Heinrich shares insights on how One Legal leverages client feedback to drive platform improvements and inspire the development of new features.
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