Success story
How Krissman & Silver LLP transformed their eFiling and service of process with One Legal.
Personal injury
3
Long Beach, CA
eFiling
Service of process
Person/Business Locator
2016
Krissman & Silver LLP is a boutique plaintiff’s personal injury law firm based in downtown Long Beach, CA. With a small but dedicated team of six—three attorneys and three legal staff—the firm handles a range of personal injury cases that often require out-of-state service of process.
In this client success story, Legal Assistant Tina Rahman speaks with us about how Krissman & Silver transitioned from using multiple service providers to unifying their litigation support using One Legal’s platform.
As the legal assistant to two attorneys, the responsibility of handling eFiling, process serving, and other litigation support fell largely on Tina.
Before One Legal, the firm faced several challenges:
Because of the variety and volume of personal injury cases the firm dealt with, they sought greater efficiency and reliability in both eFiling and service of process that could be adopted and scaled according to their needs.
“Managing service of process comes with a lot of juggling,” Tina explains. “Constantly having to follow up and not being able to rely on the process server to return a proof of service in a timely manner created more work and stress.”
Another major challenge was difficulty with process servers. Recalling a specific incident, Tina notes, “We had difficulty during a serve where our server abandoned the job instead of making a sub-service attempt. I had to hire another process server, who correctly sub-served the documents. It’s incredibly frustrating when process servers don’t follow instructions and it can lead to bottlenecks in our work.”
Tina needed a new solution with reliable servers that would save her the trouble of unnecessary administrative work and uncertainty.
An efficient solution that allowed Krissman & Silver to file cases and serve in the same transaction.
As a firm that deals with cases nationwide, they needed access to a reliable network of highly-qualified servers.
Bottlenecks caused by multiple vendors meant the firm was looking for a single solution that took care of their needs.
Issues with the workflow of eFiling, to process serving, and finally proof of service, meant that regular intervention by staff was required, often meaning they had to arrange for new servers, causing slowdowns for cases.
So, what did Tina and her team need to succeed?
“The ability to eFile and serve, the ability to serve across counties and state lines efficiently, and to have individual invoices for each single transaction, which makes accounting for costs on a case so much easier.”
Upon joining Krissman & Silver LLP, Tina found the firm was using multiple service providers, leading to inefficiencies. Tina first discovered One Legal through a paralegal program at Cerritos College, where they participated in a demo with one of our account executives to show how the platform worked.
After evaluating multiple platforms, One Legal stood out to Tina because of:
“The biggest stand-out feature that I love is the File-Serve-File feature,” she says. “The efficiency is incredible, and it takes so much burden off my shoulders when I am filing a new case. I never have to worry about anything and am able to review and add documents before service of process.”
One Legal is constantly working to improve the user experience for efficiency and I appreciate it. It makes me feel like my needs are being anticipated and met.
Recognizing the benefits of One Legal, the firm transitioned to using it exclusively for all its cases.
The switch led to:
Adopting a platform that was easy to use was a key consideration. Tina remarks, “One Legal was the most user-friendly, and offered everything we needed in one place. Ultimately, we decided to stop using the other platforms and stick with One Legal for everything.”
Since switching to use One Legal as their sole provider in 2023, Krissman & Silver has improved its day-to-day workload.
One Legal's highly-vetted network of servers ensures reliability and consistency in process serving.
They enjoy a great customer service from One Legal’s Client Success Managers when needed.
The legal field is stressful and sometimes we can overcomplicate things. Using One Legal makes things less complicated. I feel like some other firms don’t even realize how much more efficiently things can be done until it is shown to them.
Since adopting One Legal as their sole vendor in 2023, Krissman & Silver LLP has seen significant improvements in efficiency.
The legal assistants no longer need to juggle multiple platforms or follow up excessively on process servers. One Legal’s user-centric enhancements continue to improve operations, making legal work more efficient and less stressful for staff.
As One Legal continues to refine its features, Krissman & Silver LLP looks forward to further efficiencies that will help them focus on their core mission: advocating for personal injury plaintiffs.
Switch to One Legal for your next case to see how you can save time and stay organized on all your court filing, process serving, courtesy copy deliveries, and more.
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