At One Legal, we believe that the best innovations come from listening closely to those who use our services daily—you. Recently, we launched a new Net Promoter Score (NPS) survey that you’ll see upon login, and I couldn’t be more eager to hear your thoughts.
Your feedback doesn’t just inform us; it transforms us. I want to share how your insights have shaped One Legal and how they continue to drive our commitment to excellence.
Why the NPS survey matters
The NPS survey is a simple tool that measures how likely you are to recommend One Legal to a colleague or friend on a scale from 0 to 10. After selecting your rating, we invite you to share why you chose that score. This brief survey takes less than a minute to complete, but the insights it provides are invaluable.
Your responses help us understand what’s working well and where to improve. We take great care in reviewing each piece of feedback, dedicating significant time and resources to analyze your comments and identify common themes.
This process isn’t just a routine exercise for us; it’s a cornerstone of our commitment to you. Your feedback means so much because it allows us to align our services more closely with your needs.
Our legacy of listening
One Legal was founded in the 1990s with a simple goal: to solve the filing challenges faced by legal professionals like you. Back then, submitting court documents was cumbersome, often requiring physical delivery or mailing, which could be slow and inefficient.
Recognizing this, we pioneered fax filing—a revolutionary approach that transformed how legal documents were filed and set a new standard in the industry.
This spirit of innovation and customer-centricity remains at the heart of everything we do. Over the years, we’ve continually evolved, guided by our customers’ needs and feedback. We’re proud to have been voted the best eFiling service in California nearly every year, a testament to our unwavering commitment to excellence and responsiveness.
Built around you
Unlike many in our industry, we develop and maintain our software. This approach gives us the freedom and flexibility to respond quickly to your needs without the constraints that come with third-party platforms. It allows us to:
- Swiftly Implement Your Suggestions: We can promptly turn your ideas into new features or improvements.
- Ensure Reliability and Performance: With complete control over our technology, we enhance performance and reduce disruptions.
- Personalize Your Experience: We can tailor our services to fit your unique workflows, making your tasks more efficient and effective.
Embracing your feedback
We don’t just welcome feedback—we actively seek and embrace it. Whether through surveys like the NPS popup, direct conversations, or insights from our customer support interactions, we value every opportunity to hear from you.
Negative feedback is just as important as positive feedback because it highlights areas where we can improve.
Your feedback in action
Over the last year, we’ve been busy adding new features and functionality based on your feedback and your desire for One Legal to offer a more comprehensive solution. We’ve been listening, and we’ve been building.
- Matter Organizing Functionality: You told us you wanted to track all your orders grouped by matter number. We have introduced a new matters tab, allowing you to manage your orders more efficiently. Discover One Legal’s Exciting New Matter-Centric Functionality
- Additional Service of Process Levels: To help you serve hard-to-find defendants, we’ve added new service levels like stakeout and scheduled services. These options provide more flexibility and effectiveness in serving legal documents. Service of Process Stakeout Service
- Enhanced Order Management: You’ve asked for better ways to view and manage your orders, including viewing and sorting by the last updated date and downloading all court-returned documents for an entire matter rather than order by order. We’ve implemented these features to streamline your workflow and save you valuable time.
These enhancements are direct results of the suggestions you’ve shared with us. Your insights have led to meaningful changes that enhance your daily workflow. We are committed to continuously evolving our services based on your feedback.
Looking ahead
Your feedback influences more than minor tweaks; it shapes our roadmap for the future. Our Product Managers are passionate about turning your ideas into reality. They often join customer calls to discuss your goals and ensure our solutions align with your needs.
We’re excited about upcoming features and enhancements that continue to be driven by your suggestions. Your input helps us prioritize what matters most to you, ensuring that One Legal remains a valuable partner in your success.
Thank you for being part of our journey
Your partnership is the cornerstone of our success. By embracing your feedback, we ensure that One Legal meets and exceeds your expectations. I encourage you to take a moment to participate in the latest NPS survey if you haven’t already done so. Your feedback doesn’t just inform us—it transforms us.
